Contact Us

Due to the high volume of orders and interactions, our response may take longer. We are working diligently during this critical period and appreciate your patience.

We are happy to help you!

Any questions, concerns...? We want to help. Send us a message below.

Office

BioPharma (Pty) Ltd
Unit 12, 5th Floor, Sandton City Office Tower
Sandton, Johannesburg, 2196
South Africa

Email

support@biopharma-za.com

Available 8:00 AM - 5:00 PM

Frequently Asked Questions

Do you have questions? We are here to help.

How long does delivery take?

Delivery typically takes between 7 and 12 days depending on demand. In times of high demand, the delivery time is closer to 12 days.

I received a shipping confirmation email but not my order.

Our products are shipped from Namibia, and occasionally shipments may experience delays or be held at customs. Unfortunately, customs procedures are beyond our control. If you encounter any issues with your shipment, please contact our support team at support@biopharma-za.com.

Why is my order taking longer than expected?

Several reasons can explain the delay of your order: high demand, logistical issues, or errors in the delivery information. If you have not received your order within the expected time frame, please contact us so we can check the status of your delivery and help resolve the issue.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately with your order number and photos of the product in question. We will provide you with instructions to return the item and send you a replacement.

Can I modify or cancel my order after it has been placed?

If your order has not yet been shipped, we will do our best to accommodate your request. However, once the order is in transit, we can no longer modify or cancel it.